The Rochambeau Club Privacy Policy

At The Rochambeau Club, we strive to ensure that your experience with us is so exceptional that you'll want to repeat it. We believe in being clear and transparent about how we handle your personal data.

Legal Information About The Rochambeau Club:The Rochambeau Club Limited, located at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ, employs the staff who assist you during your visit and handle your queries and requests.

What This Means for You:When you visit in person, contact us directly, or interact with us online, The Rochambeau Club handles your personal data.If you have any questions about who the data controller is in a specific scenario, please contact us at hello@therochambeauclub.com.

Details on How We Use Your Data:

When Making an Enquiry or Using Our WebsiteTypes of Data We May Collect:

• Competitions: We collect data to confirm prize winners under our legitimate interest.
• Dietary Requirements: We rely on your consent to process this information to cater to your needs when you book or attend an event.
• Social Media Handle, Name, and Email Address: We collect these details under our legitimate interest to respond to your comments and queries or to enter into a contract with you if you arrange a booking via social media.
• Technical Information: With your consent, we collect information on how you use our website through cookies to improve it. More details are in our cookie policy.
• Personal Details (Name, Email Address, Telephone Number, Postal Address, Payment Details): We collect these details when you make an enquiry or booking to enter into or perform a contract with you, or when you request services from third parties at our venues.

When You Visit UsArrival at Hotels: We collect personal details (Name, Email, Phone, ID, Dietary Requirements) to check you in and fulfil our contract with you. ID is collected to comply with legal obligations.Restaurant Visits: We collect personal details to enter into or perform a contract with you and rely on your consent for dietary requirements.Leisure Facilities: Personal details are collected to enter into or perform a contract with you, such as when playing golf.Car Registration Number: Collected when you check in with a vehicle to fulfil our contract with you.WiFi Use: We collect login information, browser details, IP & MAC addresses under our legitimate interest to ensure secure and effective use of our WiFi. See our WiFi Terms and Conditions for more information.CCTV Images: Collected for safety under our legitimate interest.Visitor ID Cards: Collected in co-working spaces for security under our legitimate interest.Guest Preferences and Orders: Collected under our legitimate interest to tailor services to you and shared across our group to ensure consistent service.

Your Rights Under Data Protection Laws:You have the right to:

• Access your personal data (subject access request)
• Correct incomplete or inaccurate data
• Request erasure of your personal data
• Restrict the processing of your personal data
• Transfer your personal data to a third party
• Object to how we use your personal data
• Withdraw your consent to our handling of your personal data

You can lodge a complaint with us or the Commissioner’s Office, the supervisory authority for data protection in England and Wales. For other regions, refer to the relevant supervisory authority.

Data Storage:Data storage depends on the venue’s location. When transferring your data outside the UK and EU, we provide additional protection as required by law. For more details, contact hello@therochambeauclub.com.

Data Retention:We retain your personal information only as long as necessary for the purposes collected, unless longer retention is required by law. For more details on our data retention policies, contact us at hello@therochambeauclub.com. We may anonymise your data for indefinite use without notifying you.

Data Sharing:We may share your data with:

• Analytics and search engine providers to improve our site
• Event organisers (with prior notice and opt-out option)
• Regulators and enforcement agencies to comply with legal obligations
• Prospective business buyers
• Travel operators to confirm bookings
• Third-party service providers at our venues
• Other 'Rochambeau' venues for consistent service

For a list of our sub-processors, contact hello@therochambeauclub.com.

Feedback and Contact:We welcome your feedback on this notice. Please email us at hello@therochambeauclub.com with any suggestions or concerns.